Shipping policy

Shipping policy

Where we ship
We currently ship to addresses in the United Kingdom only. We do not ship internationally at this time.

Cost
Delivery is free on every UK order. There are no minimum spend requirements and no charges added at checkout.

Dispatch
We hold our stock in the UK. Orders placed before 2pm Monday to Friday are dispatched the same working day; orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day.

Delivery times
We send all orders by Royal Mail Tracked. Most orders arrive within 2 working days of dispatch. Delivery times are estimates and are not guaranteed, though the vast majority of orders arrive on time.

Tracking
You'll receive a confirmation email with a tracking number as soon as your order ships. If you haven't received it within 24 hours of ordering, check your spam folder and then email us at hello@crisplooks.co.uk.

If your order hasn't arrived
If your order hasn't arrived within 7 working days of dispatch, email hello@crisplooks.co.uk with your order number and we'll investigate straight away.

Your order remains at our risk until it is delivered to you. If a parcel is lost or damaged in transit, we will replace it or refund you in full — you don't need to claim from the courier.

If we fail to deliver within 30 days of your order, you have the right to cancel and receive a full refund.

Incorrect addresses
Please check your delivery address carefully before completing your order. If you spot a mistake, email us immediately at hello@crisplooks.co.uk — if the order hasn't been dispatched we can usually correct it. We can't be responsible for orders delivered to an address entered incorrectly at checkout.

Returns
For information about returning an order, see our Refund Policy .

Crisps Looks Limited, Apt 3G Charleston Close, Hemel Hempstead, HP2 5HG
Email: hello@crisplooks.co.uk